We're committed to providing the highest standards of security to our eDesk users. That's why eDesk supports Two-Factor Authentication (2FA),…
Bonanza is an online marketplace where sellers list their products to be sold. It’s divided into multiple categories to help buyers find exactly…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Take your customer care to the next level with Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
Magento is a popular eCommerce platform allowing you to create an online store and sell products. Connecting your Magento account will allow…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
