Agent Insights

Chats Insights

Tickets Insights

Chat Insights (including chatbots)

Spotlight on the eDesk Insights (video)

Hiding irrelevant CSAT feedback in your Insights

AI Insights: See how AI is working for you

eDesk Customer View: Get full insights into your customers

What information should you give your AI Agents?

The Live dashboard: A real-time view of your account

Feedback Dashboard

Your chatbot's up and running! Now monitor and manage it

Webinar: Supercharge your customer service with the eDesk 3.0 (video)

Automate your Report extracts

Fine-tune your customer care with eDesk's Report Extracts