Agent Insights

Spotlight on the eDesk Insights (video)

AI Insights: See how AI is working for you

AI Assist features (with Profiles)

AI Agent FAQs

AI Automation

Chats Insights

Tickets Insights

Chat Insights (including chatbots)

Hiding irrelevant CSAT feedback in your Insights

eDesk Customer View: Get full insights into your customers

What information should you give your AI Agents?

The Live dashboard: A real-time view of your account

Feedback Dashboard

Your chatbot's up and running! Now monitor and manage it