Spotlight on the eDesk Insights (video)

Chat Insights (including chatbots)

Tickets Insights

Agent Insights

Chats Insights

Mentioning Agents (video)

Hiding irrelevant CSAT feedback in your Insights

AI Insights: See how AI is working for you

eDesk Customer View: Get full insights into your customers

What information should you give your AI Agents?

The Live dashboard: A real-time view of your account

Feedback Dashboard

Your chatbot's up and running! Now monitor and manage it