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Message Rules

Keep your inbox tidy and create smooth workflows by using simple rules 01 Getting to Messaging Rules Select your avatar in the right-hand…

✚ Out of Office

This option allows you to set an out of office for a specific date range For example, send the template in response to every incoming message…

✎ MWS Permissions

If you have already connected your Amazon account to xSellco but are not receiving messages or if you disabled xSellco access from your Amazon…

✚ Automating Templates

eDesk allows you to automate your templates using Auto replies based on day and time restrictions and also using Rule conditions 01 Directions Select…

Responding to your customer from eDesk

There are a number of ways to respond to messages in eDesk  These can be manual responses, AI responses, pre-written templates and snippets,…

Feedback Rules and Messages

Creating and customising Feedback Rules means you only request feedback from the buyers who are most likely to leave feedback.  Important…

Mail Forwarding

Mail forwarding is the most straightforward eDesk Receiving mode Go to Settings → Mailbox Settings → Channels → select…

Sending Modes

Select the Sending mode for email channels to determine the From address of messages sent from eDesk Go to Settings → Mailbox Settings → Channels…

Tips to Avoid Amazon Suspension when Sending Proactive/Feedback Messages

Why and How can Amazon suspend my account from sending proactive messages? Amazon lay out terms of services that sellers must adhere to, or…

Using the Pre-Sales feature to make more sales

The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…

Setting Service Level Agreement (SLA) Targets

Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…

Amazon Buyer Opt-Out

Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This guide will provide information on how eDesk handles these…

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