Welcome to eDesk, the future of eCommerce Customer Support!
Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…
So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. We understand the importance of…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores. This…
Respond to your customer's messages with one click - it couldn't be easier! Before you start Quick Reply responses are available…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
As we continuously look to improve the customer's experience using our product, the Mailbox View in eDesk has been redesigned into a new version!
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed? This…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
