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Mailbox Dashboard

View ticket stats within the Mailbox Dashboard of eDesk  Here you will find the definition of some available statistics  Overview Tickets

eDesk Mailbox Tour

Welcome to eDesk, the future of eCommerce customer support. This is a quick guide to new eDesk customers familiarise themselves with the mailbox,…

The 5 step guide to setting up your eDesk Mailbox

Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…

Managing your team’s permissions using roles

Create, manage, and assign roles to help give your team access to the tools they need and to keep your workspace secure.  All of your eDesk…

Role permissions

Find out what each role permission enables in eDesk so that you can give your teammates the right permissions for their jobs.  Before you…

Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace integration solution that supports over 150 marketplaces and 3rd party sales channels. Connecting ChannelEngine…

Restricting user permissions for eBay cases

Restrict agent’s permissions when dealing with eBay cases. Before you start You'll need an eDesk account. To find out how to create…

Connecting Woocommerce with eDesk

Woocommerce is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Reduce spam and system messages in your Mailbox

Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…

The 5 step guide to setting up your eDesk Mailbox (Beta)

Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…

eDesk Mailbox Tour (Beta)

Welcome to eDesk, the future of eCommerce customer support. This is a quick guide to new eDesk customers familiarise themselves with the mailbox,…

What is the new eDesk Mailbox (Beta version)?

As we continuously look to improve the customer's experience using our product, the Mailbox View in eDesk has been redesigned into a new version…

Connecting Etsy with eDesk

Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items.. We understand the importance of…

Feedback Rule Checker

The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…

Quick Reply responses

Respond to your customer's messages with one click - it couldn't be easier! Before you start   Quick Reply responses are available…

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