This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…
Create a Manual Usage Template to help your team respond to customers quickly. This help file will guide you through creating these ready-to-go…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
