This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Profiles allows you to assign a specific tone of voice, level of detail, and a trining library to a dedicated Profile, which you can then assign…
You may have seen the following banner appear at the top of your account:
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Snippets help your team respond faster by inserting dynamic fields or reusable text into replies - saving time and keeping responses accurate. This…
Out of Office templates (OOO) are a type of auto-responder that instruct eDesk to reply automatically to messages that arrive during one-off…
Take your customer care to the next level with Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
