Templates in eDesk allow you to create prewritten responses These can be automated using certain conditions, time and date settings or AI To…
Engage your website visitors with a smooth live chat experience using the eDesk Chat add-on, and create contact forms that allow them to get…
Help your Support Agents deliver an even better customer experience with eDesk’s Chat add-on.
View and download account data with the Enterprise Reports suite System, Channel and User Reports You will find a selection of reports…
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Welcome to eDesk, the future of eCommerce customer support. This is a quick guide to new eDesk customers familiarise themselves with the…
If you have moved to eDesk from ReplyManager, you now have access to a lot more marketplaces and features that ReplyManager did not support. Co
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
Create, manage, and assign roles to help give your team access to the tools they need and to keep your workspace secure. All of your eDesk…
Find out what each role permission enables in eDesk so that you can give your teammates the right permissions for their jobs.
