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Installing a Live Chat and Contact Forms on your website

Engage your website visitors with a smooth live chat experience using the eDesk Chat Add-On, and create contact forms that allow them to get…

How does the Live Chat work for your customers and your team?

The Live Chat available with the eDesk Chat Add-On will help your Support Agents deliver an even better customer experience. This help file…

Chats Insights

The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…

Troubleshooting: Chat Widget

This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…

Hiding irrelevant CSAT feedback in your Insights

Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…

eDesk: What's new in October 2021?

Discover the brand-new Feedback Overview screen, learn new tricks on the eDesk Home page and check out the many new improvements we made! In…

Making Feature Requests

Have you thought of a way that we can improve eDesk? Tell us about it! This help file will guide you through creating a new feature request and…

Configuring your eDesk Mailbox

The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement.  This help file will guide you through…

Subscription Plans

Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…

Subscription Page

We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…

Managing your team’s permissions using roles

All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…

4 ways to use the powerful eDesk API!

Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically.  This help file will…

Resetting your eDesk password

Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…

eDesk: What's new in December 2021?

Discover the brand-new Aircall 2.0! In our last eDesk big update of the year, we released our Aircall 2.0 and added tons of new features…

Role permissions

All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…

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