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Templates in eDesk allow you to create prewritten responses  These can be automated using certain conditions, time and date settings or AI To…

Installing eDesk Chat and Contact forms on your website

Engage your website visitors with a smooth live chat experience using the eDesk Chat add-on, and create contact forms that allow them to get…

How eDesk’s Chat works for your customers and your team

Help your Support Agents deliver an even better customer experience with eDesk’s Chat add-on.

Enterprise Reports

View and download account data with the Enterprise Reports suite System, Channel and User Reports You will find a selection of reports…

Moving from Helpdesk to eDesk - A Guide

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Helpdesk → eDesk Video

eDesk mailbox tour

Welcome to eDesk, the future of eCommerce customer support. This is a quick guide to new eDesk customers familiarise themselves with the…

Moving from Reply Manager to eDesk

If you have moved to eDesk from ReplyManager, you now have access to a lot more marketplaces and features that ReplyManager did not support.  Co

Setting Service Level Agreement (SLA) Targets

Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…

Managing your team’s permissions using roles

Create, manage, and assign roles to help give your team access to the tools they need and to keep your workspace secure.  All of your eDesk…

Role permissions

Find out what each role permission enables in eDesk so that you can give your teammates the right permissions for their jobs. 

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