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Creating signatures

By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…

Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace solution that supports over 950 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…

Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace solution that supports over 950 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…

Add Channel: BigCommerce (video)

In this video, we will demonstrate how you can easily link your BigCommerce account to eDesk.  

Configuring your eBay channel settings

Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…

Add Channel: Shopify (video)

In this video, we will demonstrate how you can easily link your Shopify account to eDesk.  

Add Channel: Amazon (video)

In this video, we will demonstrate how you can easily link your Amazon account to eDesk.  

Add Channel: Aircall (video)

In this video, we will demonstrate how you can easily link your Aircall account to eDesk.

Configuring your eBay channel settings

Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…

Connecting ChannelAdvisor with eDesk

ChannelAdvisor is a multichannel e-Commerce platform that supports over 300 channels, most of which are popular online marketplaces.  Connecting…

Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history.  We understand the importance…

Add Channel: eBay (video)

In this video, we will demonstrate how you can easily link your eBay account to eDesk.  

Troubleshooting: Deleting a channel

This help file will guide you through what actions to take if you want to delete a channel in eDesk. Before you start    You need…

Channel Reports

The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…

FAQ Channel Linking with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…

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