Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
