Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
