AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Lighten the load on your support team by welcoming eDesk's AI chatbot into the team! eDesk makes it super easy to set up your Chatbots and…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
Providing rich custom content in the Content hub is one of the ways to enable your AI to deliver top-tier care to your customers. This help…
