AI Assist features

AI Assist features (with Profiles)

AI powered summaries

Introducing AI Smart Reply: your Support team’s new best friend!

Chat Insights (including chatbots)

Connecting Kaufland with eDesk

Setting up Agent Assist

AI Insights: See how AI is working for you

Getting Started with eDesk's AI (with Profiles)

AI Sample Policies and Instructions

Getting Started with eDesk's AI (Instructions version)

AI Classifications

Instructions and how they work for your AI

AI Automation

AI Sample Policies