AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
Help your support team respond to customer messages in just a few clicks - making responses fast, efficient, and hassle-free! Before you start Agent…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
eDesk's AI Chatbot template lets you quickly create a comprehensive, fully functional Chatbot in just a few clicks. It will soon be hard at…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
