AI Assist features

AI Assist features (with Profiles)

Setting up Agent Assist

AI Insights: See how AI is working for you

What is the AI Agent and how does it work?

AI Classifications

AI Agent FAQs

Creating an Agent profile

AI Automation

Exploring the ticket view

Getting Started with eDesk's AI (with Profiles)

Introducing AI Smart Reply: your Support team’s new best friend!

AI powered summaries

Creating policies for AI Agents

Understanding your AI Agent activity log