AI Assist features

AI Assist features (with Profiles)

AI powered summaries

AI Insights: See how AI is working for you

Chat Insights (including chatbots)

Setting up a Knowledge base

Creating and editing chatbots

Building Training Content (when you have Profiles)

Setting up Agent Assist

Getting Started with eDesk's AI (with Profiles)

AI Sample Policies and Instructions

Introducing AI Smart Reply: your Support team’s new best friend!

Getting Started with eDesk's AI (Instructions version)

AI Classifications

Instructions and how they work for your AI