In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
