Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
This help file will guide you through what actions to take if you receive a Channel Connection Failed error in eDesk. Before you start You…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
