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Troubleshooting: Why is my order not showing on the ticket?

This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start    You need…

Troubleshooting: Finding which Magento version you're using

Magento is a popular eCommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Troubleshooting: Finding your BigCommerce email addresses

BigCommerce is a popular e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Troubleshooting: eBay connection

eDesk connects to eBay through eBay's API. As a verified eBay partner, we will only have secure access to limited information. Because we…

Troubleshooting: Revoking access to existing software

When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…

Troubleshooting: Gmail Forwarding with eDesk

If your Gmail email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Troubleshooting: Outlook Forwarding with eDesk

If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Troubleshooting: Amazon connection

If you have already connected your Amazon account to eDesk but are not receiving messages or if you disabled xSellco access from your Amazon…

Troubleshooting: IMAP

If you're using Gmail for mail forwarding with eDesk, it can happen that you receive an "IMAP settings are incorrect. The server responded: Invalid…

Troubleshooting: Yahoo Forwarding with eDesk

If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Troubleshooting: Social Media (Facebook, Instagram and Twitter)

This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start    You…

Troubleshooting: Contact Form tickets

If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…

Troubleshooting: Connection Failed

This help file will guide you through what actions to take if you receive a Channel Connection Failed error in eDesk. Before you start    You…

Troubleshooting: Why are my tickets not imported?

This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start    You need…

Troubleshooting: Why is my reply not sending in eDesk?

This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start    You need…

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