eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
