Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
Now that you’re an expert at creating tags, it’s time to show you how to use Tag Groups. Using the right Tag Groups in your eDesk account…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
