Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
Tags are a great way to organize the Mailbox, giving your customer support process more structure. Using the right Tag in your eDesk account…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
It's easy to manage all of your Shopify orders in eDesk, where you can support refunds and cancellations, and create replacement orders for…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
