Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
