In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
