The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
We're committed to providing the highest standards of security to our eDesk users. That's why eDesk supports Multi-Factor Authentication (MFA),…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
eDesk connects to eBay through eBay's API. As a verified eBay partner, we will only have secure access to limited information. Because we…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
