eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
