The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…
Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
For peace of mind, eDesk enables you to check how your Feedback requests appear to your customers. This help file will guide you through previewing…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
eDesk’s Auto-translation tool allows you to go global and support your customers in multiple languages. Read on to find out how it works. This…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
