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Connecting Instagram with eDesk

More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…

Troubleshooting: Social Media (Facebook, Instagram and Twitter)

This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start    You…

eDesk: What's new in November 2021?

Discover the brand-new Etsy integration, learn about the Order notes, Returns info and check out the many new improvements we made! In our…

Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history.  We understand the importance…

The eDesk App Store

eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…

Connecting Twitter with eDesk

Twitter is a popular way for customers to contact brands with pre and post-sales queries.  Connecting your Twitter Page will allow all…

Troubleshooting: Why is my reply not sending in eDesk?

This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start    You need…

eDesk: What's new in August 2021?

Discover the brand-new Aircall integration, download your Instagram DMs into eDesk and check out the many UI improvements we made! In our…

Connecting Facebook with eDesk

Facebook is a popular way for customers to contact brands with pre and post-sales queries.  Connecting your Facebook Business Page will allow…

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