Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
