Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
For the majority of use cases, connecting your Gmail to eDesk can be done using OAuth. To find out how to connect Gmail in 5 seconds, click here. In…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Connecting Gmail to eDesk couldn't be easier. In this guide, we'll show you how to connect your Gmail account in eDesk - in less than 10 seconds! Before…
