A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…
For the majority of use cases, connecting your Gmail to eDesk can be done using OAuth. To find out how to connect Gmail in 5 seconds, click here. In…
If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…
Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
You may have seen the following banner appear at the top of your account:
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
We're committed to providing the highest standards of security to our eDesk users. That's why eDesk supports Two-Factor Authentication (2FA),…
Take your customer care to the next level with Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
