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Building a powerful collaborative workspace! (video)

Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!

Inviting Users (video)

eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.  

Ticket sharing with third parties

Ticket sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…

Mentioning Agents (video)

You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.  

Sending Modes

You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…

Demo Video: Never heard of eDesk? Start here!

In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.  

Spotlight on the Ticket View (video)

In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.  

Adding an internal note

Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…

Subscription Plans

Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…

Connecting Linnworks with eDesk

Linnworks is an Inventory Management software that helps e-commerce sellers grow their business. 

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