Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Connecting your Wish account will allow your messages, orders, and order information to flow directly into eDesk. When you connect Wish…
