Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
