Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
