We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Profiles allows you to assign a specific tone of voice, level of detail, and a trining library to a dedicated Profile, which you can then assign…
Snippets help your team respond faster by inserting dynamic fields or reusable text into replies - saving time and keeping responses accurate. This…
Out of Office templates (OOO) are a type of auto-responder that instruct eDesk to reply automatically to messages that arrive during one-off…
With the introduction of our new AI Assist feature, Smart Reply, there will be some updates to your Content hub. This article will guide you…
