AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Create a Manual Usage Template to help your teams respond to customers quickly.
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
The most basic element in a Chatbot is called a 'node'. A node is simply a ready-made action like “Send message to customer” or “Transfer…
Smart Reply is an intelligent tool that helps your support agents respond to customer questions quickly and accurately. It can be trained on…
