AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
Amazon continues to tighten their policy on Buyer-Seller Messaging; therefore it is important to ensure you are not exceeding the allowed quota…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
