There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
