In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Rule Only Templates let you automatically respond to repetitive customer queries using Message Rules. Rule Only Templates
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
