Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. By connecting your Etsy account…
You may have seen the following banner appear at the top of your account:
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
