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Connecting Linnworks with eDesk

Linnworks is an Inventory Management software that helps e-commerce sellers grow their business.  eDesk’s Linnworks app allows you to view…

Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history.  We understand the importance…

Webinar: Message Rules (video)

In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.  

Connecting Kaufland with eDesk

Kaufland (formerly Real.de) is one of the biggest and fastest growing open marketplace in Germany, offering an extensive sales channel and covering…

Connecting Aftership with eDesk

Aftership is a Tracking Solution for eCommerce Businesses that provide effortless tracking and proactive delivery updates.  Connecting your…

Search and Filters

When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…

Connecting TikTok Shop with eDesk

TikTok Shop is a marketplace that allows sellers to use personalized storefronts, manage inventory efficiently, and engage with customers through…

Troubleshooting: Social Media (Facebook and Instagram)

This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start    You…

Creating dynamic flows using conditions

This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…

Examining key nodes

Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…

Connecting ShipStation with eDesk

ShipStation is a web-based order and delivery management software for the UK.  Connecting your Shipstation account will allow the tracking…

Connecting Veeqo with eDesk

Veeqo is a Tracking Solution for eCommerce Businesses that provide effortless tracking and proactive delivery updates.  Connecting your…

The eDesk App Store

eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…

Connecting Shippingbo with eDesk

Shippingbo is an ecommerce logistics solution : multi-channel, multi-warehouses and multi-carriers solutions. It is composed of three features…

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