When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central

Please note, each marketplace will have a different email address and must be added separately

01 eDesk Email

  • Settings > Channels > select the Amazon channel > Mailbox tab > eDesk Email
  • Copy the email

02 Approved Senders

  • Log into Seller Central
  • Go to Messages > Authorised Emails > Approved Senders
  • Add the email address