When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved Sender, you will not be able to reply to buyers from within eDesk. 

Please note, each marketplace will have a different email address and must be added separately

01 eDesk Email

  • Settings > Mailbox Settings > Channels > select the Amazon channel > Mailbox tab > eDesk Email
  • Copy the email

02 Approved Senders

  • Log in to Seller Central
  • Go to Messages > Messaging Permissions link on the right-hand side
  • Add the email address