When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
The eBay integration for eDesk's Feedback allows you to request feedback for the orders you received from eBay customers. This help file will…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
