When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You may have seen the following banner appear at the top of your account:
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
