When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You may have seen the following banner appear at the top of your account:
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
You can customise how eDesk imports your customer emails by selecting a Receiving Mode for each email and webstore channel. This guide explains…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
