Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
You may have seen the following banner appear at the top of your account:
This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
Amazon continues to tighten their policy on Buyer-Seller Messaging; therefore it is important to ensure you are not exceeding the allowed quota…
If you started your eDesk trial via Repricer, your eDesk trial account is already connected to your Amazon channel - this means that all your…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
