Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…
The eBay integration for eDesk's Feedback allows you to request feedback for the orders you received from eBay customers. This help file will…
