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Creating Procedures for your AI Agents

Tell your AI Agent how to auto-reply by providing it with Procedures

Mark Waiting tickets as Resolved after a certain amount of time 

Introducing eDesk's AI

Setting up your AI Agents

Marking as Important & Favouriting tickets

Restricting user permissions for eBay cases

Auto-responding during busy times

Setting up Agent Assist

Role permissions

Resolving Tickets (video)

AI Agent: Identifying gaps in your Procedures

Troubleshooting: Revoking access to existing software

Connecting ChannelAdvisor with eDesk