When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
If your Gmail email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
