Wix Is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without either…
Wix is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without having…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
