eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
