eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
