You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
