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Subscription Page

We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…

Payment History

eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…

4 ways to use the powerful eDesk API!

Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically.  This help file will…

Role permissions

All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…

How do I cancel my subscription?

Want to cancel your subscription to eDesk, Repricer, Feedback, or another of our products? We'll show you how. But don't forget, you can contact…

Using Message Rules in eDesk

Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…

The eDesk Smart Tools

Smart Tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…

The Company Settings in eDesk

Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…

Troubleshooting: Missing screens in eDesk

This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start    You…

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