We're here to help

How to generate a token for the eDesk API

eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…

Getting started with the eDesk API

The eDesk API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send…

Subscription Page

We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…

Payment History

eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…

4 ways to use the powerful eDesk API!

Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically.  This help file will…

Role permissions

All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…

Using Message Rules in eDesk

Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…

The eDesk Smart Tools

Smart Tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…

The Company Settings in eDesk

Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…

Troubleshooting: Missing screens in eDesk

This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start    You…

What's new in eDesk?

Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…

Amazon Marketplace Developer Council ebay compatible application Walmart Shopify Partner Magento Technology Partner Google Partner Facebook