We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
You may have seen the following banner appear at the top of your account:
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Create a Manual Usage Template to help your teams respond to customers quickly.
