Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
