Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
You may have seen the following banner appear at the top of your account:
Create a Manual Usage Template to help your team respond to customers quickly. This help file will guide you through creating these ready-to-go…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
