Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
