The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The bulk edit options in eDesk will allow you to perform an action on multiple tickets in one go, allowing you to save time and be more efficient. Before…
