The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Watch this video and find out how you and your Team can save time with eDesk through automation!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Customer support in one place, not all over the place! Get started with eDesk now!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
