The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
