The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
In this video, we will demonstrate how you can easily link your eBay account to eDesk.
In this video, we will demonstrate how you can easily link your BigCommerce account to eDesk.
