This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
To make it easier for you to differentiate between chat interactions, eDesk Chat notifications come in two sounds: one for new conversations…
