This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Rule Only Templates let you automatically respond to repetitive customer queries using Message Rules. Rule Only Templates
