Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
