Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
What are the benefits of using an eCommerce help desk like eDesk?
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
