Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
