Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk makes it easy for you to be 100% confident your chatbots are set up correctly so that they can deliver great customer care 24/7. We provide…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
You can customise how eDesk imports your customer emails by selecting a Receiving Mode for each email and webstore channel. This guide explains…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
