Aftership is a Tracking Solution for eCommerce Businesses that provide effortless tracking and proactive delivery updates. Connecting your…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
ShipStation is a web-based order and delivery management software for the UK. Connecting your Shipstation account will allow the tracking…
Linnworks is an Inventory Management software that helps e-commerce sellers grow their business.
