Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
