Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
In eDesk, it's really easy to create a dedicated Knowledge Base for each of your shops and countries, especially if you use our handy cloning…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…
