AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
Customer support in one place, not all over the place! Get started with eDesk now!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…
Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
