You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
