You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. Using the right Tag in your eDesk account…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
