eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience. 

This help file will guide you through all the Add-Ons available with eDesk.

Before you start

  • You’ll need to use the free trial or subscribe to access the Add-Ons. 

01 eDesk Feedback

Start automating your customer feedback and review requests with eDesk Feedback will help you save hours of work each week, improve your ratings and increase your sales.

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The 3 step guide to setting up eDesk Feedback

Demo Video: eDesk - Feedback

02 AI Translation

Support international customers with automatic bi-directional language translation of incoming and outgoing tickets and chats.

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Deliver Flawless multi-language support with eDesk AI translation


03 WhatsApp


Engage audiences, accelerate sales and drive better customer support outcomes on the platform with our WhatsApp integration.

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How WhatsApp pricing works

Connecting WhatsApp with eDesk

04 eDesk Talk

Enhance your customer service with voice support, empowering agents for confident, efficient handling of complex issues.

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Connecting eDesk Talk

Using eDesk Talk