eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience. 

This help file will guide you through all the Add-Ons available with eDesk.

Before you start

 
  • You’ll need to use the free trial or subscribe to access the Add-Ons. 
 

01 eDesk Feedback


Start automating your customer feedback and review requests with eDesk Feedback will help you save hours of work each week, improve your ratings and increase your sales.

Related articles


The 3 step guide to setting up eDesk Feedback

Demo Video: eDesk - Feedback


02 eDesk Chat


Offer real-time care to your website or webstore visitors through a smooth live chat experience using the eDesk Chat Add-On, and create contact forms that allow them to get in touch when you’re not available.
Related articles


Installing a Live Chat and Contact Forms on your website

How does the Live Chat work for your customers and your team?

 

02 eDesk Knowledge Base
 

Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve.


Related articles

How does the eDesk Knowledge Base work?