eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience. 

This help file will guide you through all the Add-Ons available with eDesk.

Before you start

  • You’ll need to use the free trial or subscribe to access the Add-Ons. 

01 eDesk Feedback

Start automating your customer feedback and review requests with eDesk Feedback will help you save hours of work each week, improve your ratings and increase your sales.

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The 3 step guide to setting up eDesk Feedback

Demo Video: eDesk - Feedback

02 eDesk Chat

Offer real-time care to your website or webstore visitors through a smooth live chat experience using the eDesk Chat Add-On, and create contact forms that allow them to get in touch when you’re not available.
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Setting up eDesk's Live Chat

How does eDesk's Live Chat work for your customers and your team?


02 eDesk Knowledge Base

Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve.

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How does the eDesk Knowledge Base work?