01 The new eDesk Mailbox
We've simplified the Mailbox view to make it easier to concentrate on what’s important - delivering 5-star customer support!- Demo Video
- What changed?
We’ve listened to your feedback and worked closely with a range of eDesk users in our Research Community to create a Mailbox that has a clean modern look, is easier to navigate, and helps agents find the information they need quicker.
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Welcome to the new eDesk Mailbox!
02 The Smart Inbox (NEW)
The Smart Inbox automatically groups similar tickets into convenient categories, so you always know how to prioritize them.- Demo Video
- Why this new feature?
As an eCommerce helpdesk with native integrations, we're able to leverage rich order data and ticket types, which no other helpdesk can, to provide out-of-the-box intelligent categories in which tickets can be automatically grouped.
We're sure this categorization will have a positive impact on your response times by allowing you to deal with similar queries in bulk.
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03 The Insights Dashboards (NEW)
We gave Mailbox and Channel Dashboards a new look and a new name. They're now called Insights and they allow you to gather and analyze a wide range of new business performance data.- Demo Video
- Better and faster!
The new Products Insight category gives you new insight into your business, revealing what products are causing the most tickets and the best and worst reviews.
We've also completely rebuilt each chart, table, and graph from scratch to make them up to 7x faster than before. This will provide an exciting new foundation to build new Insights faster in the future.
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Tickets Insights
Chats Insights
Agents Insights
General Insights
Channel Reports
Enterprise Reports