eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them familiarise…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
As we continuously look to improve the customer's experience using our product, the Mailbox View in eDesk has been redesigned into a new version! Before…
We’ve redesigned the xSellco Insights mobile app, giving it a new look and feel, as well as a new name - eDesk Insights. This help file…
Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…
Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time! Forget about…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce. This video will show you how eDesk simplifies…
What are the benefits of using an eCommerce help desk like eDesk? This video will guide you through why eDesk is the number one help desk…
