Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users.

Connecting your Cdiscount account will allow your messages, orders, and order information to flow directly into eDesk. 

All messages will continue to be delivered to your Cdiscount account and it will also update when you send messages from eDesk.

Before you start

 
  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • You'll need a Cdiscount account. To find out how to create one, click here.
  • You'll need an Octopia Seller ID. If you need help getting your Seller ID, click here. 

01 How do I connect Cdiscount in eDesk?

  1. Go to the App Store and search for the Cdiscount tile under Marketplaces. 
  2. The App page for Cdiscount provides an Overview of how the channel works with eDesk. Click Install App to go ahead and install your Cdiscount account.
  3. Click Authorize eDesk.
  4. You will be asked to enter your Octopia Seller ID. Go ahead and enter it here.                Note: If you need help getting your Seller ID, click here. 
  5. You will see the success page if the connection has worked correctly. 

02 Where do I see data from Cdiscount in eDesk?

Now that you've successfully connected your Cdiscount store, we will import all orders and messages directly into your eDesk account. (There is no need to add a separate email address to do this). 

As with other marketplaces, you will see all your buyer messages - and any attachments - on the Mailbox screen. 

You will see the Cdiscount order related to each ticket on the right-hand side of every single ticket. Tracking will also show here if available. 

As with other marketplaces, you will also be able to consult all your Cdiscount orders directly on the Orders screen in eDesk.

Further Readings

If you would like to find out more about connecting other Octopia marketplaces, click here. 
If you would like to find out more about connecting Amazon with eDesk, click here.
If you would be interested in learning more about connecting eBay with eDesk, click here.