Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Create a Manual Usage Template to help your teams respond to customers quickly. This help file will guide you through creating these ready-to-go…
Channelengine.com is a marketplace integration solution that supports over 150 marketplaces and 3rd party sales channels. Connecting ChannelEngine…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. We understand the importance of…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
The Feedback Dashboard will allow you to get access to useful information and insights relevant to the Feedback add-on you're using with your…
Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…
Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
